Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at boldfaithapparelhelp@gmail.com


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at boldfaithapparelhelp@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

 RETURN & EXCHANGE PROCESS FLOW

BOLD FAITH APPAREL we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team viaboldfaithapparelhelp@gmail.com.

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at boldfaithapparelhelp@gmail.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
  • Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

Have more questions? Reach out to our Customer Support Team email boldfaithapparelhelp@gmail.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at boldfaithapparelhelp@gmail.com.